Terms & Conditions
Ujjain Mahatva Ewam Rudraksh Prachar Prasar Kendra offers a very transparent and simple 20 Days Return & Replacement Policy.
Conditions to be eligible for the Returns & Replacement Policy:
Item(s) must be in their Actual (As sent by us) condition.
Replacement for Rudraksha Beads, Mala, Rudraksha jewelry, Puja essential products etc. is subject to inspection or Revaluation by our testing team.
Damages due to neglect, improper usage will not be included under our Returns & Replacement Policy.
The product should be accompanied with Original Product Certificate and Original/Copy of Invoice, packaging, documentation, lab certificates, discount coupons, etc
Return Policy on Loose Rudraksha (Beads):
For loose Rudraksha (Beads) with invoice value up to Rs 24,999 You can return the Rudraksha and get payment approx the 20 Day period by the conversation the conditions are shown above.
For loose Rudraksha with invoice value Rs 50,000 and above. You can get a replacement or get money back approx 20 Day period by the conversation the conditions above.
Shipping Charges are not refundable.
Return Shipment is at customer’s cost
Additionally, any additional lab certificate that may have been ordered apart from the free along with the Rudraksha, shall not be refunded in the return payment.
Returns will take 15-20 business days to process (from the receiving date of the product at our address). Please note that the credit card company / banks may take another week to reflect that in your account. Frequently Asked Questions: Returns & Replacement Policy.
1- When does the 20-Day Return Period Start?
Ans.- The 20-Day period starts from the day that you receive your product, as shown by our courier records.
2. – I bought 2 loose Rudraksha, I like one of them – can I return the other?
Ans.- Yes, under our no-questions-asked return policy on Rudraksha with 100% money back, you can indeed return the other Rudraksha within the 10 day period
3- I have lost the lab certificate and original packaging of the product. Can I still return the loose Rudraksha?
Ans.- We usually require full original product certificate, invoices, documentation, lab certificates, packaging, documentation, discount coupons, etc. that may have accompanied the loose Rudraksha. In the absence, of any of these items, you are not eligible for the 100% Money Back Guarantee. However, you may still be eligible for a full or Partial Replacement / Store Credit. Please contact our customer support team, with your exact scenario, so that we may assist you.
Q.4.- I am returning a loose Rudraksha. How should I send it?
Ans.- In case you are returning or replacing a Rudraksha, please take the following steps:
Contact Customer Support and get a Return Authorization
Ensure that you keep all original objects that accompanied the Rudraksha like Original Product Certificate and Original/Copy of Invoice, packaging, documentation, lab certificates, discount coupons, etc.
Pack the items carefully and send only through a reputed courier with insurance for the package. Take the courier tracking information and share with us.
You may also have to ascertain which couriers accept jewelry. At times, customers have managed to circumvent this rule (at relating to delays, misplace or theft. assures Next Business Day (NBD) delivery on priority in all metros and major cities and minimizes any risk involved
We recommend that you send the product back through the ‘DTDC’ service from your nearest DTDC branch. This service their own risk) simply mentioning the “Rudraksha” or “Astrological Product” that is very Risky.