COD Policies and FAQs
You can pay through cash delivery for all non-customized products. We support cash on delivery within INDIA only. Note that cash on delivery is not available in all towns.
COD QUESTIONS & CONTAIN
Q.1- IS CASH ON DELIVERY AVAILABLE FOR ALL LOCATIONS?
Cash on delivery is available only in certain locations in India.
Unfortunately, courier companies don’t offer this service in all locations, and hence, once you place your order, our customer service team will assist you in the cash on delivery is not available for your pin code.
Q.2- IS CASH ON DELIVERY AVAILABLE FOR ALL PRODUCT?
Cash on delivery is available for all non-customizes orders. Customized order refer to an order, which is specifically created for you, in such cases, you will need to pay the custom amount in advance.
Q.3- IN CASH ON DELIVERY AVAILABLE FOR ANY AMOUNT?
We are offer cash on delivery service using reputed courier company. like DTDC. all of them have different COD policies regarding maximum amount of cod based on the area being delivery to. there are no problem of less than INR 24999. but the amount of greater than 24999 does not have the COD facility. Because of the courier Pin code and their policy changes often.
Q.4- HOW DOES CASH ON DELIVERY WORK?
When you place cash on delivery order, our customer support agent verifies your, name, addresss, phone detail in our order, as well as cash on delivery available in your location. Based on what on what the agent finds out, you will be informed of the approval via email, or denial via phone.
Once approved, we start working on your order and dispatch it via the cash on the delivery courier company. the cash on delivery courier company agent will bring the package to your home once it reaches your city. you will have to pay him the amount in cash so that he can give the package to you.
Q.5- HOW MANY DAYS DOES IT TAKE?
Cash on delivery takes the same number of days to deliver as a typical normal courier.
For metros, courier companies typically take 1 to 3 days to deliver the product from the date dispatched. for non-metros, courier companies typically take 3 to 7 days to deliver the product from the date it is dispatched.
Q.6- WILL THE CASH ON DELIVERY COURIER PERSON CALL BEFORE HE COME?
Typically, the cash on delivery courier person does not call or SMS on the first attempt. you will receive an SMS in case, you weren’t at home when they arrive, and you can co-ordinate with them so that the second attempt is successful.
Q.7- CAN I OPEN THE PACKAGE BEFORE PAYING THE MONEY?
No, courier boys are not allowed to have any open packets with them-even if you are going to accept the delivery afterward. hence, you must pay than cash for them to hand over the package to you. This is, unfortunately, a policy of the courier companies and is non-negotiable.
Q.8- CAN I TRACK MY CASH ON DELIVERY SHIPMENT ONLINE?
Yes, we only ship your products through courier where your shipment can be tracked online. once your order is shipped you will be sent an email with the web link to track your shipment online.
What do the Days to Dispatch mean? (How soon will my order be shipped?
The Days of Dispatch is the number of days we take to read your package and hand over to the courier company. The days for dispatch are clearly mentioned on each product page. This will typically vary based on what product you purchased, or you want an additional lab certificate along with it. requested an additional with X-ray certificate will take even longer.
How long does it take to deliver my order?
Our courier partners typically deliver orders to Metro cities in India within Next Day to 3 Days. For non-metros, our courier partners typically take 3 days – 7 days to deliver the product from the date of dispatch. The date of dispatch is dependent on the product that you purchase and this date is stated on the product page.
Is my shipment safe?
All our shipments are packaged with great care in durable, tamper-evident packaging (similar to the packaging of e-commerce leaders in India ). Additionally, all our shipments are insured. The insurance cost is included in our shipping costs, and you do not need to pay anything extra.
Can I track my shipment?
Yes, you can track your shipment online. All our shipments within India are sent by reputed couriers like DTDC, As soon as the product is dispatched from our office, you shall receive an email with the Tracking ID and instructions to guide you.
Are there any hidden costs (sales Gst, Sgst etc.)?
No, there are no hidden costs. The amount mentioned at the time of placing the order and on your order receipt is what the product costs you. Any applicable octroi etc. is paid by the company.