How do I cancel an order on www.aslirudraksha.com?
At aslirudraksha.com, our goal is to ensure your complete satisfaction with your purchase. If, for whatever reason, you are dissatisfied with your purchase, you can return it to us within 10 days of receipt. Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.
All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. During this process, we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point. We strictly adhere to the following cancellation policy:
If unfortunately you have to cancel an order, please do so within 24 hours of placing the order.
For outright cancellations by you:
If you cancel your order before your product has shipped, we will refund the entire amount.
If the cancellation is after your product has shipped:
For products such as rudraksha, etc. – If we have a no questions asked refund/replacement policy for 30 days. This becomes void in case you have tampered with the product such as removing silver capping, etc.
If you cancel your order AFTER it has been shipped, please follow our Return and Refund Policies. The cancellation will have to be treated as a Return with all applicable fees.
Orders which are REFUSED AT DELIVERY will be assessed all of the applicable fees listed above – including restocking, cancellation and other applicable fees.
You have the option of exchanging the item(s) or receiving a refund for the full amount of the item purchased (less shipping charge).